ipLogik Services

Whatever your requirements, we feel that we have the resources and expertise to satisfy. Our core strengths are concentrated in the following five areas:

Deskside Support

desksideAs part of our Lifecycle Management services, ipLogik’s clients have the option to enhance their Break/Fix or Help Desk contracts with a Deskside support agreement. This service naturally minimises staff disruption.

 

Helpdesk Support

helpdeskThe core principle behind ipLogik Client Solution’s Help Desk service is the receipt, logging and resolution of a software-related IT problem through the managed application of tiered technical expertise.

 

 

Hardware Maintenance

maintenanceipLogik offer a very high level of commitment and a quick response. Whether you require support within office hours only or 24 hours a day, 365 days a year – ipLogik have a contract to suit you.

 

IMAC Service

imacipLogik Client Solutions delivers IMAC (installation, moves, adds & changes) services within and outside of normal office hours (9.00am-5.30pm) anywhere in the UK, minimising disruption to end-users.

 

Network Planning

networkipLogik offer a network design that draws on the extensive experience within the company to provide innovative solutions across a wide range of scenarios. We plan each network installation in detail using the latest technology and basing the solution on an organisation’s needs and cost considerations.

services >> maintenance.

ipLogik Maintenance Services

Service Features

There are six levels of service that can be chosen as follows:

  • ipLogik Spares
  • ipLogik Spares Plus ipLogik Onsite
  • ipLogik Onsite Plus
  • ipLogik Managed
  • ipLogik Managed Plus

Services Benefits

  1. Peace of mind. You are not alone. Help from ipLogik is close at hand to address any problems you might experience.
  2. Superior service. ipLogik believe that we have one of the most responsive, reliable and personal maintenance services available in the UK.
  3. Commitment. ipLogik offer a very high level of commitment and a quick response. Whether you require support within office hours only or 24 hours a day, 365 days a year – ipLogik have a contract to suit you.
services >> installation, moves, adds & changes.

ipLogik Installation, Moves, Adds & Changes (IMAC)

Best-of-breed lifecycle management for your IT infrastructure through a single supplier

In today’s fast paced IT environment, ipLogik's installation, move, add, change services enable us to help our clients manage all aspects of their IT environment throughout the infrastructure lifecycle. ipLogik Client Solutions delivers IMAC services within and outside of normal office hours (9.00am-5.30pm) anywhere in the UK, minimising disruption to end-users.

ipLogik Client Solution’s services encompass installations and configurations, technology refreshes, de-installations and disposals, moves, audits, portable appliance testing and resource supply. These services can be provided for small circa 10 user rollouts to technical refreshes of 1000+ users and cover a wide range of hardware including desktops, laptops, printers, extending through to complex server installations.

Service Features

  • Install: Installation and verification of new IT systems; deliverables may include site preparation, software loading, configuration of network parameters, user familiarisation.
  • Engineers unpack, check and connect to power and network points demonstrating that the system is fully operational to the agreed specification.
  • Move: Movement of existing equipment to new client locations.
  • Add: Addition of new accessories, memory, or processor upgrades.
  • Change: Change of existing configurations due to events such as new users, data transfers, or migration to a new operating system.
  • ipLogik Client Solution’s provision of IMAC services is provided by dedicated teams of highly skilled, fully accredited engineers. All significant projects are assigned a Prince II accredited Project Manager. This ensures projects are correctly managed, with the right levels of resource applied to complete the project within the specified timescales and within budget.
  • To ensure accurate reporting and tracking, all changes to equipment configurations are reported and captured on asset databases.

Service Benefits

ipLogik Client Solutions will customise deliverables and service levels as required to provide a bespoke service to each client that meets your unique business and technology requirements.

In summary, ipLogik Client Solution’s IMAC solution set provides you with one point of contact and accountability for diverse services that enable you to:

  1. Enhance ROI with shortened time-to-productivity
  2. Cut implementation time and cost
  3. Minimise disruptions during installation processes
  4. Enhance the support of your IT solutions
  5. Streamline knowledge transfer to your technical team or end-users
  6. Enjoy the peace of mind that comes with installation and configuration by highly skilled professionals
services >> network implementation & deployment.

ipLogik Network Implementation & Deployment Services

In order to offer a higher level of competitiveness, a network implementation must offer optimum efficiency at a reasonable cost to ensure maximised return on investment. ipLogik Client Solutions plans each network installation in detail using the latest technology and basing the solution on an organisation’s needs and cost considerations.

ipLogik Client Solutions has a team of engineers that have an in-depth understanding of network infrastructures and are fully accredited to carry out the work required. Each new installation is prepared thoroughly by a team who have gained years of experience in installation services from a variety of projects ranging from simple half day installations right through to full time on site services.

Service description

ipLogik Client Solution’s Network Implementation & Deployment Service includes the survey, design and installation of Ethernet, Fibre and Wireless technologies. This service allows our clients to migrate from old network to new with minimum downtime and maximum support and includes:

  • In depth analysis of network requirements
  • Preparation of detailed installation design
  • Installation of equipment
  • Detailed design and implementation
  • Full testing of all equipment
  • Handover documents
  • Client training and ongoing support

ipLogik Client Solutions ensures that a bespoke solution to meet your organisation’s specific networking requirements is consistently provided.

Accredited Engineers : ipLogik Client Solutions have a large and growing team of engineers based across the UK & Ireland who work to ISO2000 and ITIL standards, with extensive experience having worked on a wide and diverse range of solutions.

These engineers are able to carry out Implementation & Deployment services for Local / Wide Area Networks (LAN / WAN), Wireless, Security, VoIP and cabling requirements. ipLogik Client Solution's engineers are fully-trained and accredited across all the major IT vendors.

ipLogik Client Solution’s engineering teams ensure your new network is up and running as quickly as possible. We avoid unnecessary downtime with flexible network services that we schedule to align with your periods of low network usage.

ipLogik Client Solution’s networking expertise assists our clients in reducing the complexity, inefficiency and inflexibility of existing LAN / WAN environments to create more cost-effective and scalable network infrastructures.

services >> deskside support

ipLogik Deskside Support

Enhance the reliability of your IT systems with ipLogik Client Solution’s Deskside support service. As part of our Lifecycle Management services, ipLogik’s clients have the option to enhance their Break/Fix or Help Desk contracts with a Deskside support agreement.

The Issue

IT departments are subject to increasing pressure to ensure high availability and reliability at the end-user level. Inadequate systems performance and unplanned downtime are highly visible to users and can ultimately be very costly to your business. In addition, increasingly disparate IT infrastructures have more costly and resource-intensive support requirements, with a large number of builds and images at multiple sites to maintain.

ipLogik Client Solution’s Deskside support service improves the reliability of your IT infrastructure through ensuring fault calls are quickly resolved through the deployment onsite of a fully qualified technical engineer to fix a problem on an end-user machine.

Service features

ipLogik Client Solution’s nationwide Deskside support service is an enhancement to a Break/Fix and/or Help Desk contract held with ipLogik. The service ensures that a team of highly skilled support engineers are on call to act on your behalf and attend an end user issue and resolve that issue quickly and effectively.

Deskside Support covers a combination of hardware maintenance and software support related issues. Software support is predominately provided for Microsoft operating systems and applications, however depending upon the requirement other offerings can be provided on request.

Highly skilled personnel manage the calls, ensuring they are resolved efficiently and effectively to agreed service levels. With early technical vetting, ipLogik can often resolve calls immediately. This reduces both user downtime and lowers maintenance costs, through the elimination of unnecessary visits.

Service Benefits

services >> help desk

ipLogik Help Desk

The resolution of critical software issues is only a phone call away.

IT departments are subject to increasing pressure to ensure high availability and reliability at the end-user level. Inadequate systems performance and unplanned downtime are highly visible to users and can ultimately be very costly to your business.

The core principle behind ipLogik Client Solution’s Help Desk service is the receipt, logging and resolution of a software-related IT problem through the managed application of tiered technical expertise.

Multi-tiered Service Provision

ipLogik Client Solutions provides a comprehensive, multi-tiered ITIL based Help Desk service to our clients. Clients can engage ipLogik to set up their own technical Help Desk resource onsite for the contract duration period, with coverage tailored to meet the specific requirements. Alternatively ipLogik Client Solutions has a central Service Centre that you can contact as and when required, operating on a 24 x 7 basis.

Calls are dealt with using a 3-tier support structure, with calls being passed within a time frame to the next tier in order to resolve the problem.

Call Tracking

The progress of the call from initial receipt to resolution is tracked at every stage using the appropriate call management and scheduling systems. ipLogik Client Solutions provides a web interface providing access to its systems for clients, enabling you to instantly check on the progress of your call. This interface can be tailored to meet client needs and also provides the portal from which the client can view reports on their call activity.

ipLogik Client Solution’s Help Desk service predominately supports Microsoft and Cisco platforms, however support around other products is can be provided depending on the unique business requirements.

Service Benefits